INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    How do I check my order and purchase history?
    • A: You can register and log in to our website before you place an order. In your personal account you can access your order status, logistics tracking and history.
      My dear customer, please believe me, it is very intuitive to show all the information you want in your personal account!
    When will my order be fulfilled?
    • A: Normally, our order handling time is 5 business days. You will receive a tracking notification once your package is on its way.
    Can I mail my purchase to my family or friends?
    • A: This is certainly possible, my dear friend.
      You can buy our products for your family or friends anywhere in the world and we can deliver them quickly and safely to any place you specify, all you need to do is to give us your family or friends address details at the checkout, it's that simple!
      Buy for them with confidence and surprise them!
    When will my order ship and how long will it take to arrive?

    • Fulfillment: Your order is typically processed and shipped within 5 business days.

    • Tracking: You can view your order status under "My Account" on our website. We will also send an automated email with your tracking number as soon as the label is created.

    • Payment Security: If you paid via PayPal, we will synchronize your tracking details directly to your PayPal transaction for your convenience. Please rest assured that your personal data is fully protected and only visible to you.

    • Delivery: Once dispatched, international delivery usually takes 10–21 business days, excluding any unforeseen customs delays or extreme circumstances.

    Do you deliver on public holidays?

    • A: Delivery schedules depend on the holiday calendar of your destination country and the operating hours of your local courier.

    • Tip: If you are unsure about your local delivery service's holiday hours, please reach out to them directly with your tracking number for the most accurate information.

    I can't see any updates on my tracking number. Is there an issue?

    • A: Don't worry! Sometimes our website's built-in tracking function experiences delays in displaying information. We suggest using the official 17track.net website for a more stable connection.

    • Why the delay? Most international small parcels only show basic information (e.g., "Departed from origin") until they reach your country's local sorting center. This "information gap" is a normal part of cross-border logistics. Rest assured, your collectibles are on their way, and full tracking will reappear once they land in your country!